KPI - he aha te mea te reira? KPI - tohu mahi matua. Whanaketanga o KPI

Pūnaha aro mātai o te whai huatanga o te kaimahi, e hāngai ana i runga i te KPI, e piki haere i roto i Russia. Ko te painga matua o taua whakaritenga - i roto i te whakaata kouma o ngā mahi nga kamupene '.

KPI: he aha te mea te reira

KPI (KPI) - ko te acronym Ingarihi mō "tohu mahi matua", i roto i Russian te tuku ki rite KPI - tohu mahi matua (i ētahi wā - kōwhiringa) pai. Otiia i roto i te tangi taketake o te ke whakamahia rite te täkupu. KPI - he pūnaha e taea ki te aromatawai i te whai huatanga o ngā kaimahi te kamupene o mo te whakatutuki i te whāinga (rautaki, me te rauhanga).

"Tohu Mahinga Key" tukua ki a matou te tātari i te kounga o te hanganga, te pūmanawa i roto i whakaoti rapanga. I KPI i hanga whāinga hoki pūnaha mana. Ko tenei te take tino nui: ki te tohu o ngā mahi e kore e waiho, me "tohu mahi matua" e kore te tono ki te tetahi mea. Whakahaere i ngā whāinga , me te KPI, pera - he ratou rua ari kōtuitui o. Ko te tuatahi Ko tā matua nga hua o te matakite me te whakamahere o pehea e enei hua e tutuki.

Ko wai whakaaro te KPI?

Ko te whakahoki ta'e ki tenei pātai te aamu e kore, Heoi, koutou e taea e kite pehea ko te whakahaere ao o KPI ki matau he aha te mea te reira me te mea te mea whai hua. I roto i te mutunga o te 19 - kua takoto wawe 20-rau sociologist Maks Veber e reira e rua ara ki te aromatawai i mahi kaimahi: te pera-ka karanga "Sultan" me meritocratic. I runga i te tuatahi - te tino ( "Sultan") i roto i ona whakaaro anake ki te aromatawai te pai pakari a te tangata me ona kawenga. Rationality whai wāhi tuarua, te mea matua - ko reira he perception pono aronganui o te mahi o kaiwhakahaere.

tikanga Meritocratic - ko tenei te wahi e aromatawaia te hua mahi i runga i te whakatutukitanga tūturu, me te hononga o ngā tikanga ine whāinga. Kua tēnei huarahi kua urutau pūkenga whakahaere i roto i nga whenua Western me āta ö ki te mea tatou e matau rite pūnaha KPI. wāhi nui i roto i te systematization o te aromatawai kouma o te tokotoko te whakatangihanga nga mahi o Pita Drucker, ko wai i whakapono ki kia tahuri whakahaere ki te ako pūtaiao. Ko te ariā ako āta kī e reira ko te whāinga, me ko te whakatau tata o te whānuitanga o ratou taea puta noa tohu mahi matua.

AtAKi KPI

Home KPI taha pai o te pūnaha - te oraraa o te mārama mō ngā kaimahi kamupene katoa te mahi tikanga aro mātai me te mahi o te hinonga rite te katoa. Tenei taea te mana ki te aromatawai i te mahi o ngā hanganga kaimahi katoa i roto i te wā-tūturu ki te matapae me pehea ka kia faatiti'aifarohia te raruraru, a tutuki ngā whāinga. Ko tētahi atu KPI painga - e puta te kaiārahi whakatikatika mea te mahi o kaiwhakahaere, ki te he te hua o nāianei i raro i te ūnga.

Ki te, hei tauira, i runga i te pūtake o te inenga o mahi i roto i te hawhe tuatahi heheu e kore e nui nui pera me te taua tawhā mahi, ka tū ngā awheawhe i roto i te tikanga ki te tautuhi i te take me ngä poapoa mö ngä kaimahi ki te mahi i te mahi pai i te mutunga o te ono marama i muri. Ko tētahi atu taha pai o KPI - hononga kōaro i waenganui i ngaio me ngā kaiwhakahaere. Ka riro i te tuatahi mau buka e kore anake, me te carping ētahi wā ngali rītaha me mau parau pai-whakaturia, te rua o nga - te whakapai ake mahi mā te tauwhāiti hapa me hapanga i roto i te mahi i mahi e te kaiwhakahaere.

raruraru KPI

e kore te mea tika rawa Hua i roto i te aro mātai KPI (tohu mahi rite taua) e taea te whakaatu ai, a ko te drawback matua o tenei pūnaha tenei. Ka rite ki te tikanga, ko raro te tūponotanga ka o tenei raruraru, i te teitei e hei te arotahi i te wā o ngā paearu i runga i te āhua o ki te aromātai i te tawhā miramira. Ko tētahi atu KPI ngoikoretanga - kamupene ki te whakatinana i te pūnaha, ka whai ki te noho i te rota o ngā rauemi (Countable, te tikanga i roto i te wa, mahi me te pūtea). Ko reira, o te akoranga, te mahi i runga i te tawhā matua o te tōtika kia ako taumata. He ko he pea e ko reira e tika ana ki te whakahaere i te ritenga nui-tauine o kaimahi: tohunga - hoki te huri mahi, a na reira nga tikanga mahi, ano i whakahaere ki te whakawhanake i ngā tikanga hou mō te aromātai i te mahi o kaiwhakahaere. E kore ai e te kamupene rite hoki ki te taea e hoatu te kapa wa anō mo te whanaketanga o innovations.

whaktauiratia whakatinanatanga KPI

Ko te mahi matua i roto i te whakatinanatanga o te pūnaha KPI ( "i te wahanga") - ki te aukati i te huru kino ki reira i runga i te wahi o kaimahi. Na reira, Me te whakahaere kamupene ki te kōrero mārama ki te kawe i te tikanga me te whakamahi i ngā o innovations ki ia o nga kaimahi, nei he kaupapa ki te aro mātai muri mō te whai huatanga mahi. Ko te tikanga pai he, kia rite ki te tahi mau tohunga i te mara o te HR - whakaaturanga takitahi, whakamārama o mātanga i roto i ngā tūranga motuhake: KPI - he aha te mea reira me te aha ki te whakatinana i te pūnaha i roto i te kamupene.

Ko te hapa ko te whakapanga ta'e o te tawhā miramira i roto i te puka o te tikanga, engari taahiraa tika - kua tukinotia ai e nga tangata tuatahi o te kamupene. Ki te, hei tauira, te parau te kaiwhakahaere aho he awhenga i roto i tona wae mo te introduction wawe o KPI, ka kia hoki kia whakapumautia tenei mōhiohio me te Kaiwhakahaere Matua. Me mahino te mātanga e te pūnaha o ngā tawhā mahi matua - e kore te mea he tenenga o te rangatira, me wahi o te kaupapa here rautaki o te kamupene katoa.

wā tino pai mo te whakataki o te KPI

I roto i ngā tohunga i reira, ko te whakaaro e te tohu KPI, ki te e korero tatou e pā ana ki te pūnaha, ki kia whakatinana i te wa ano i runga i ngā taumata katoa whakahaere kamupene - i te paetukutuku me te kōnae mātanga ki runga kaiwhakahaere. E ai ki tenei tirohanga, e kore e taea te totoro te wā o te whakataki o ngā tawhā mahi matua i roto i te wa: te pūnaha tīmata mahi tonu. Ko te pātai anake, ko te pehea pai ki te whiriwhiri i te wa o tona whakarewatanga. He he he wāhi o te tirohanga e ko reira rawaka ki whakamōhio e pā ana ki te meka KPI tīmata te tokotoko e pā ana ki te toru marama i roto i. He nui ki te ako i te pau o te kaimahi kamupene mo te aro mātai o te whai huatanga o ratou mahi heke mai tenei.

He he ano hoki te tuhinga e KPI mo etahi wa e taea te mahi i roto i te whakarara ki te pūnaha tawhito o te utu. Tei runga i te tohu o rangatira liberalism kaimahi ka taea ki te whiriwhiri ia, i roto i te runga ki ka he kaupapa o tona utu e whakatupato. tino koe e taea e turai i te tangata ki te mahi i runga i te KPI hou e tika ana ki mōhio me paraihe, tikanga o te fariiraa i e kia mārama rai atu i roto i te tawhā matua.

Ngā wāhanga o te hanganga o te pūnaha KPI

Mau, rite taua, ko te whakatinanatanga o ngā tikanga KPI mua e rave rahi ngā wāhanga o te mahi faaineine. Tuatahi, e pā ana te wā ki te waihanga o nga whāinga rautaki whakaturia e te kamupene. Hei wāhanga o tenei wāhanga o te mahi ko te wehenga o te ariā whānui o ngā wāhi rauhanga, me te whai huatanga o e ka ana te ruri. Tuarua, ko te whanaketanga o ngä tohu mahi matua, ko te whakamāramatanga o ratou ngako. Tuatoru, ko reira mahi i runga i te tohatoha o mana e pā ana ki te whakatinanatanga o te pūnaha, kia e ui ia tiaki te pātai pērā i "KPI -? He aha te mea te reira"

Ko te kupu, ka kia whakaritea tohu katoa ki nga tangata motuhake (hinonga) i roto i te kamupene. A maha, kia hiahia koe whakatikatikanga o tukanga pakihi o nāianei (ki te pera tonoa e te rautaki whakahoutia). A pae, Ko reira te whanaketanga o te pūnaha hou o te kaimahi hihiri, te hanga tātai pūtea moni o paearu hou. I muri whakaoti i enei ngā tukanga katoa e taea te rere pūnaha KPI.

he whakaritenga KPI

Ka rite ki whakahuatia i runga ake, KPI - Tohu Key Performance, veteki e pā ana ki ngā whāinga o te kamupene o te. ako Kounga ngā - te whakaritenga matua mo te pūnaha ECP. Ka taea te hanga e ngā taumata i runga i te mau parau tumu rerekē, engari kotahi o te rongonui tino i roto i te-taiao HR - te ariā o SMART. Te auraa ra, "motuhake» (motuhake), «te ine» (ine), «noaa» (whakatutuki), «no ni'ai ki te hua» (e hāngai ana), «e here ana ki te wa» (wa-herea), ka, rite ki te hua, hoatu he pai whakawhanakehia- me te KPI kounga.

Tauira o ngā whāinga e ōrite enei paearu: "ki te whakatuwhera i te maha etahi o putanga (ine) (tauwhāiti) i roto i te pa o (e hāngai ana) i roto i te hauwhā tuatahi (wā-herea)», ranei «ki te hoko pera maha tīkiti i roto i te aronga i roto i te whenua taua mo e toru wiki. " kia wehea ia whāinga ki ngā mahi, i, i roto i te tahuri, e heke ki te taumata o te KPI whaiaro (mō kaimahi tari ranei). rahinga Optimal, rite etahi tohunga whakapono, ko te 6-8.

KPI aunoatanga

Ko tētahi o nga āhuatanga i roto i te whakatinanatanga angitu o KPI - te reira hangarau hanganga. Mai te tawhā mahi matua - ko te huinga o ngā tawhā kouma, mahi tahi ratou he pai rawa e mahi rorohiko. He maha rongoā pūmanawa mō te whakahaere KPI. Whai wāhitanga e wātea ana ki taua tuwha he tino whānui. Tuatahi, he mea he kanohi watea o te kōrero (i roto i te puka o ngā tūtohi, kaitätari, tuhinga) e pā ana ki te tukanga e pā ana ki te KPI. He aha homai? Te nuinga, te kotahitanga o ngā raraunga perception, te whakaiti i te tūponotanga o te hē o tau. Tuarua, ko reira te aunoatanga o kohinga raraunga me te tātaitanga o tohu mahi. Tuatoru, kei te whakahaere i te reira i te multidimensional (ki ngā pukapuka tino nui o tau) tātaritanga e ka waiho te tangata uaua ki te kawe i roto i waho o te hōtaka. Te wha (ki te hanganga whatunga wātea), tenei mōhiohio te faaiteraa i waenganui i ngā kaimahi takitahi, me te whakau i takere urupare "upoko-pononga".