Pokapū Call - ko ... Functions me ngā āhuatanga o ngā ratonga pokapū karanga

tūranga nui ki te whakarato i te kōrero tūmatanui nui te whakahaere i huaina te "pokapū karanga". Ko reira tino rongonui ki te mahi rā. Ko te mea matua - ki te mohio i nga āhuatanga katoa me onäianei e taea te tono anake ki taua rōpū. Reira e kore te pera ohie. I muri i te katoa, faatumuhia karanga maha ūnga. He aha kia utua e koe whakarongo i te wahi tuatahi?

whakaahuatanga

pokapū Piiraa - he wahi i reira te mahi kaimahi "i runga i te waea". More āta, tenei tukatuka karanga wahi. Here iwi pau whakamōhio kiritaki (tae atu pūmanawa) mō takere kōrero reo me tukatuka maimoatanga riro.

I te kau, kua riro karanga-pokapū te horapa nui. Te kore ratou he uaua ki te whakaaro te nuinga kamupene. Ka taea e tēnei whakahaere kia he maro kotahi, ranei he anake te "peka" iti o tetahi kaporeihana.

Ki te karo whakama, ka taea e tatou e faaoti e te mahi i roto i te karanga pokapū ki te reo. I roto i te tukanga whakamana e te momo o ngā mahi. He pokapū whakapā. Ko ratou, i roto i te tua ki waea, mahi ki ngā rauemi Ipurangi (ī-mēra, whatunga pāpori, ngā puka urupare o kōrero), waea whakaahua , me te mēra auau.

ratonga

He aha e taea te whiwhi i te whakahaere? He aha te mea iku'anga? e kore te mea rite ohie rite te mea te reira te whakahoki. I muri i te karanga e rerekē ratonga pokapū. He uaua ki te iriti mai te tahi anake mahi. Ko te he noa tenei.

I mua, i hangaia te karanga-pokapū i ki te whakarato tohutohu. Ko te rangatira o te wā, te tūāwhiorangi o ratonga whakawhānui. Na ko reira taea ki te wehewehe i roto i te mahi matua o taua whakahaere nga tūemi e whai ake nei:

• tohutohu kiritaki (nāianei, me te pūmanawa);
• pätai;
• tuitui kamupene ki kiritaki;
• whakamōhio e pā ana ki whakatairanga / ratonga o ngā whakahaere;
• whakatinanatanga o hoko;
• kaupapa pānuitanga;
• mahia o te mahi "aho wera";
• Tautoko Kiritaki.

timata tono High ki te whakamahi i pera-ka karanga telemarketing. Tenei telesales mahi, arā, te supply o ngā ratonga nga kiritaki nāianei pea ranei. Ko te tikanga i roto i tenei take, kakau te pokapū karanga te whakahaere e tohu te hua ngā. whakatairanga te reira, ka whakaahuatia e te uniana. Nuinga o ngā wā, corporations nui i waeine e kawe i roto i nga mahi o te karanga pokapū. Ko reira tino watea.

He aha e ratou

Aha atu, kia whakarongo ki? pokapū Piiraa - he reo tukatuka pokapū multipurpose. Kua mohiotia kua nga ahunga matua o tona mahi. Tena ko tenei e hiahia ana koe ki te matau ki ta e te karanga-pokapū. kia waiho ratou tino rerekē, me te whakamahi i ngā hangarau rerekē mo ona mahi. Ka taea te tāutuhia i te kau:

• Pokapū Corporate;
• Outsourcing Association;
• pokapū kāinga.

He ona ake āhuatanga motuhake ia tūemi. te āwhina ratou te whakatau he aha te ahua o te kōwhiringa reo raraunga ki te whiriwhiri. Ko ngā enei whakahaere? He aha ngā āhuatanga e riro ratou?

raritet

pokapū karanga raritet - he wahi o te tukatuka reo raraunga kaporeihana motuhake. Here i reira ko te whakangungu o ngā, a ka whakahere he momo o ratonga ki ngā umanga. I roto i te meka, he pokapū taua ko te takawaenga i waenganui i te kaihoko (te kaporeihana) me te whakahaere.

Ko te tikanga ngā reira o te maha nui o ngā kaimahi, kua hāngai i te ratonga papatipu. Ki te hiahia kamupene ki te wā kotahi te mahi 20, neke atu rānei ngā, he mea tika ki te tono ki te Outsourced karanga-pokapū. He watea, me te pai tenei. I roto i te mahi, he tino noa enei hononga, ko ratou i roto i te tono nui.

Karangatia tau pokapū, ki te kahore te mea i te kore e taea e kitea "peka" corporations. E te aroaro ngā mo o te kamupene mahi. Na reira, i ētahi wā i reira he amuamu e tango ana i te whakahaere pūrongo o kaupare kamupene mauruuru ore.

rangatōpū

Ko te putanga i muri o te karanga pokapū - rangatōpū. Kei raro kei te matau ratou rite wehenga e te tīariari i roto i te whakahaere. Nuinga o ngā wā, e whakamahia ana he tauira taua i roto i kamupene iti, e kore e nei rapua e te mahi o te tau nui o ngā.

Tikanga, he utu he pokapū taua. Ko te papatipu matua o nga moni tohaina mō te hoko o te whakangungu taputapu me ngā kaimahi. e tūtohu ana ki te waihanga i tētahi pokapū karanga rangatōpū ina e hiahia ana koe ki te mahi i te torutoru ngā. I roto i te mahi - ki runga ki te 20 iwi. Kore tono reira ki te whakapā atu i te raritet o pokapū tukatuka raraunga reo.

i te kāinga

Otiia e kore e katoa te e. Aita i maoro a'e, Kei te tīmata ake me te ake ki te puta pokapū karanga kāinga. E kore e pera pakeke ki te imi eaha te mea te reira. Taua "whakahaere" hanga anake i te kāinga.

Home Call Center ko te kaiwhakahaere motuhake whakangungua e mahi i te kāinga. he pai hoki ngā kamupene iti me te kaipakihi takitahi nei kahore kaiwhakahaere tenei kōwhiringa. O te taputapu Me anake te rorohiko, me te pane ki te hopuoro. utu Mōkito, kakama mōrahi.

taea hoki te whakamahi pokapū Piiraa i te kāinga mo te painga o kamupene nui, ahakoa i roto i te mahi he onge tenei āhuatanga. I muri i te mana o te kaimahi, ko te uaua. Ahakoa tenei, ko nga pokapū karanga mamao i roto i te tono. Nuinga o ngā wā, kei te whakamahia tenei momo o te mahi mō te utu wā wahi.

Taputapu me te tikanga o te kōrero

O te akoranga, Me ki te whakarato i etahi taputapu karanga-pokapū. I roto i te take o te ahua te kāinga he mārama - taea anake e makona ki te rorohiko ki te taringa, me te hopuoro. A he aha te mea i reira te mea he tinana kaporeihana outsourced ranei?

I roto i te ara ano. Hei mahi Me pera-ka karanga anake te wāhi mahi. Ko te tikanga ngā reira o te kaiwhakahaere:

• he rorohiko whaiaro;
• waea;
• hopuoro;
• pane;
• he tēpu ki te heamana.

Ko te tino nui ki te whakarite hauora kaimahi tenei. e kore te tonu e wātea ana i o koutou maihao i te reira ara waea. Oia mau, i roto i tenei take, ka taea e koe te karanga karanga pokapū whakapā pokapū. Nuinga o ngā wā, e kore e enei ariā kitea.

Mahi o te karanga-pokapū ngā i roto i te huarahi rerekē. Founga o kōrero to ratou tetahi anake - he rorohiko (waea ranei). Otiia i konei te te hōtaka, hangaia ki te mahi ki ngā waea, neke atu i te nui. E nehenehe te reira i te momo o ngā taputapu, me te mua "karere" katoa ki te reo tautoko. timata rongonui nui ki te whakamahi i "Skype". Kia tāuta koe i runga i te pūmanawa i tō rorohiko hangaia mō te karanga-pokapū, ka taea e koe timata ki te whakatinana i te karanga pukapuka o kiritaki.

Mō te kaiwhakahaere

He aha te reira rite - ki te kia te mahi i roto i te wahi o te tukatuka mōhiohio reo? Pera i te matara te tikanga pai?

Te reira i katoa tei runga i te wahi rite e rere koutou i te pokapū. Hoki te kāinga kahore amuamu. Rawa, ki te kei te mahi koutou ki runga ki a ratou ano. Otiia i roto i nga rōpū rangatōpū me raritet taui pikitia paku.

I roto i te whānui, i te tūranga o "operator pokapū karanga" whiwhi arotake pai. Ehara i te te mahi kino, e te nuinga o nga tikanga whakaratohia he whakamarie, tari. Otiia anake te mahi i roto i te taua kaimahi fifi, no te mea whai i nga ra ki te kōrero tonu ki te kiritaki. Ki te whakaherea koe etahi hua me ngā ratonga, maha whai ki te whakarongo ki te amuamu kiritaki e raruraru ana ratou.

Huri i te reira i roto i e taea te mahi i te pokapū karanga kaiwhakahaere kia ka koe rite ki te kōrero i te rota koutou, a ki te whai koe i te ātete tiketike ki te ahotea. Te kore, ako he tikanga ka waiho tino uaua.