Telemarketolog - Ko te kaihoko o te rautau 21

Katoa ra, kua hua hokona hoko piki uaua. I roto i te taiao whakataetae i mua i te kaihanga whiwhi te taua pātai: he aha ki te mahi ki to koutou hua? Ki tenei mahi maitai e taea hapai i te telemarketolog pai. Tenei mātanga, ko wai te mea e taea ki te kitea tetahi hua te kaihoko.

Ko te minamina ana i roto i te mara o hoko

Tae noa te tahi tau ahuru matahiti i ma'iri a'e, i nui noa ki te horahia e te reira i te hua hou i runga i nga whata, me ia timata tonu ki te meinga te anaanatae rahi. Na ko ahua rerekē te āhuatanga. kamupene hanga me pera ki te tapaea kua riro ratou hua ki kamupene hokohoko mo tona whakatinanatanga. Otiia e kore e tenei kī te hua e hiahiatia ana. Mea e taea takoto roa i runga i te counter me kihai i kukume i tetahi whakarongo. hanga ana tēnei āhuatanga te tari hokohoko kaha atu.

i reira ko te pou ui "telemarketolog" I roto i te mutunga o nga nineties i te rārangi o ngā kaimahi o kamupene maha. Ko tenei - he ahua o te kaihoko e whakamahi ana ki te whakatutuki i te waea whāinga hopea. I roto i Amerika, i kua enei tohunga i roto i te waenganui o te rau tau whakamutunga. I roto i to tatou whenua hei tenei ahua o te hokohoko, kua taea anake, no te riro te nuinga o te taupori waea pūtau, tonu i taea e nei karanga telemarketolog. hanga reira tenei māmā kōwhiringa ūnga, a meinga ana e ia taea ki te whiwhi hohoro te mōhiohio e tika ana.

tukanga Āhuatanga

Tei runga i te tikanga mahi o te mahi hokohoko i runga i te waea e taea e tākairoto me te arawaho. I roto i te take tuatahi, i te kiritaki ratou karanga ki ngā pātai, me te i roto i te tuarua i te kaimahi rawa whakangungua, i i te pito ritenga o te aho, tuku hua ki kaihoko pea, kua tangohia mai i te turanga mua-ineine nei tau. A faaineine i te mea ngāwari te rārangi taua. Tei runga i te paearu tīmatanga mō te hokohoko pātengi raraunga e taea e matao wera ranei. takoto te rerekētanga katoa i roto i te kōwhiringa o ngā kaitono. Ki te whakamahi tatou i te whaiaronga waea tikanga, ka waiho i te reira i te turanga makariri tino ohie, me te huakore. Ko te rārangi wera ngā hoapā o te hunga e ka mau tonu te moni i roto i te kāwai ngā hua. Huri i te reira i roto i taua telemarketolog - ko te taua hei kaimahi o te tari hoko. Heoi, inaianei mahi ia rerekē. Ka taea e anake ia whakapā te kaitango me pea anaanatae ia tona tono.

He aha e telemarketolog?

Kua riro Telesales i roto i nga tau tata nei tino hāngai. ētahi wā tango mahi pakeke pērā i runga i te kamupene motuhake.

E kaimahi ratou e te kaimahi mātanga nei e rite ki te whakatinana i tetahi hua. He aha te momo o te mahi kei te meatia telemarketolog? Kawenga o te tohunga mutu e kia ai:

1) A faanaho i ki te mahi tahi me ngā kiritaki i roto i te ra e haere mai ana, e kore he nei i anake i roto i te aparauraa waea, engari ano hoki te mutunga o whakaaetanga motuhake mo o te kaiwhakanao.

2) Tirohia te mōhiohio e pā ana ki te kiritaki, te whakau i tona tika.

3) Tohutohu kiritaki i runga i te whānuitanga o ngā hua mō ngā tuhituhi.

4) Aroturuki te whakatinanatanga o kirimana, me te kawe i roto i te mahi ki te kerēme, ki te tika.

5) Tauhi te pātengi raraunga e tīariari me ki te rapu mō kiritaki hou. Ki te mahi i tenei, te kawe i roto i ngā waea makariri , me te tūhura i te ngākau nuitanga o taea kiritaki heke mai.

6) Whai wāhi i roto i te whanaketanga o te pūnaha o pä mo te moni nui o kaihoko.

Ko he wāhanga noa o te mea te telemarketolog tenei. Ko te kawenga o ia kaimahi ngā i roto i te meka, ki hei pūrongo whakahaere tohatoha tūturu i runga i te mahi mahi mo te ra, marama, tau, a pera i runga i.

kounga whakahauanga

Mahi telemarketologom uaua, me te rawa kawenga. Ehara i te kaha papa katoa ki te akakoromaki i tenei mahi.

Apii Me whai te tangata pai maha 'ulungaanga mahu'inga, pēnei i:

1. Sociability. Communication ki te kiritaki ki te kia tuwhera, me te hoa. e kore e puna tano, me te kati e taea ki te kawe i te kōrero tika. Ko te parahi ia e kore e rawa e.
2. Te āhei ki te whakapati me te kawe i runga i te whakahaere. Te tangata e matau e te mea tino nui i roto i tetahi whakahaere - ko te kaha ki te whakarongo. He mea tika ki te whakatika i te aparauraa na i rongo taha e rua tetahi ki tetahi. Hei hoatu i ahuareka ki te whakarongo ki i te rere hano handset o ngā mōhiohio? Me koe ki te hoatu mahino te kiritaki e te mea tino nui hoki te kamupene me te hua whakaarohia hoki ia te whakahaere me ia - he kitea tūturu me he hiahia akiaki.
3. Initiative. He tika te mahi ki te titiro tonu hoki huarahi hou ki te whakatutuki i te whāinga.
4. Kukū me te whakarongo ki te taipitopito. Ko e taea hoki ki te wa roa wareware e pā ana ki kiritaki pea. Kore, ka kia mahi ratou i roto i te tahi atu, kaimahi atu anaanatae.
5. Experience. Me whai Telemarketolog i te iti rawa i te whakaaro whānui o te rohe o te mahi, i reira e hāngai hoko ratou i te hua. Kore, e kore e te kōrero angitu.

Ki nga pūkenga i runga katoa, ka taea e te kaimahi e titau ki te riro i te taumata tiketike mātanga.

tīwhiri āwhina

Na ka miharo ki te makehe rerekē i huaina "telemarketolog" tangata. Reviews o nga kaimahi ratou e pā ana ki te tikanga e mea ai i ratou i tetahi wa rawa waimarie. Te hanga i te pai rawa matau, ko ratou i roto i te kapa hoa, kei hea he pai ki te āwhina i te katoa.

homai ana tēnei mahi he nui nui o te matauranga me te wheako, me tukua pūkenga kōrero ki te neke noa i roto i tetahi āhuatanga. "Marketing Waea," ki te tīmata wheako tohutohu ki te whakarongo ki te maha ngā nui:

1) kōrero ki te kiritaki, ko reira e tika ana e kore noa ki te whakautu i ngā pātai, me ki te ui ratou. Tenei ka tukua koe e mohio atu e pā ana ki te mea tino anaanatae ia.

2) A, no te te karanga a te whakahaere tonu i te ingoa o te interlocutor, ka tautapa taea te hui whaiaro.

3) Kōrero ki te whakahaere pai i roto i te puku, i waho hōhā haruru papamuri.

4) maimoatanga ngawari - ko reira he taurangi o kōrero kiko, a pai whakaaro-i roto i roto i te mua ko reira pea ki te arahi ki te mahi.

Me ēnei ture ki te kia piri ki nui taea ki te riro i te interlocutor me ki te tahuri te whakahaere i roto i te aronga tika. O te akoranga, i reira e i roto i te kiritaki me te hunga e whakahe ana ki tenei ahua o hoko. Ko te tūponotanga o te kino ki tenei pātai ko nga wa katoa nui, a me rite tatou i roto i mua hoki reira.